Family Service Assistant

Family Services Position

Work Shift: Please see job description for details. Time Type: Part Time Department: Family Services Summary: Part Time, Sat/Sun 12:00-8:30PM Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.

Additional Information: Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner. Part Time Sat/Sun 12:00-8:30PM Required Education: No education requirements Recommended Education: High school diploma or GED or equivalent Required Work Experience: 2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience Recommended Work Experience: Required Certifications: Recommended Certifications:

To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library). Performs administrative tasks and duties efficiently and effectively Completes projects for the department and enters statistical information into the computer. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment. Performs other duties as assigned.