OzarksGo, based in Fayetteville, Arkansas, a telecommunications subsidiary of Ozarks Electric Cooperative, offers all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma. OzarksGo provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.
Education: Requires high school diploma or equivalent.
Experience: Two plus years' experience in customer service and/or technical support. Call center experience and providing reliable support to customers over the phone is a plus.
Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.
Operates standard office equipment including, but not limited to, voice terminal, computer terminal, personal computer, facsimile, copier, calculator, typewriter, computer printer, and credit card machine. Must have a valid driver's license without violation, which would prohibit insurability. Effectively present information, orally and written. Requires efficient and accurate handling of money and applying money or credit to subscriber accounts. Ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy.
This position is performed in a call center environment; some irregular hours may be required. Normal workweek is 40 hours but must be available for call-out during emergency situations. Occasional day travel for training or various errands as needed to complete the responsibilities of the position may be required. This position does rotate on and off an on-call schedule. Must be available for occasional scheduled after-hours training.
This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position. The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.