Customer Service Representative - Remote Eligible

Customer Service Representative

Description Location: Remote (Central Time Zone preferred) Schedule: 9:00 AM – 6:00 PM CST

About the Role: We are looking for a Customer Service Representative with strong interpersonal skills and a proactive mindset to support our Trauma & Extremities Business Units. This role is ideal for someone who is committed to delivering exceptional service and going above and beyond to meet customer needs.

Key Responsibilities:

• Provide customer service related to sales, order entry, and purchase order collections.
• Maintain positive customer relationships and resolve claims and complaints in compliance with consumer laws.
• Develop initiatives to inform and educate customers about products and processes.
• Collaborate with internal teams to create improvement plans for purchase order collections.
• Follow clearly defined procedures and guidelines to ensure accuracy and consistency.

Why Join Us?

• Remote work flexibility.
• Opportunity to support a critical business unit in the healthcare industry.
• Collaborative team environment with clear processes and guidelines.

Requirements Qualifications:

• High school diploma or equivalent required.
• Minimum of 2+ years of experience in customer service, data entry, account management, or a related field.
• Strong computer skills, including proficiency in Microsoft Excel and Outlook (required).
• Experience with SAP and purchase order applications preferred.
• Ability to manage multiple tasks within structured processes and maintain attention to detail.
• Excellent written and verbal communication skills.

Technical Requirements:

• Proficient in Microsoft applications (Excel and Outlook are a must).
• Power BI experience is a plus.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.