Customer Experience Support

Customer Experience Support

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key responsibilities include:

• Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications:

Minimum qualification:

• High School Diploma/GED with less than 1 year of working experience.

Preferred qualifications:

• Ability to communicate effectively.
• Ability to multitask.
• Ability to prioritize.
• Ability to quickly learn new systems.
• Keyboarding and typing.
• Ability to meet or exceed customer needs and expectations and provide excellent service.
• Ability to process information with high levels of accuracy.

This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education: GED (Required), High School (Required)

Work experience: Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics