Contact Center Customer Service Representative - Weekday

Customer Service Representative

We're hiring a Customer Service Representative to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.

Key Responsibilities:

• Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
• Ensure all daily appointments are properly scheduled and confirmed
• Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
• Resolve customer concerns professionally and escalate issues when necessary
• Accurately enter and update information in dispatching/scheduling software
• Manage multiple tasks and stay organized in a busy, fast-paced environment

Must-Haves:

• Strong verbal and written communication skills
• Basic computer skills and ability to learn new software (training provided)
• Excellent attention to detail and time management
• Friendly, dependable, and team-oriented attitude
• Reliable attendance and punctuality
• Must pass a background check and drug screening

Nice-to-Haves:

• Previous experience in customer service, dispatch, or call center roles
• Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
• Experience working in a fast-paced, high-call-volume environment

Working Conditions:

• Office-based position with regular phone and computer use
• Fast-paced environment, especially during busy seasons or high-demand periods
• Requires the ability to stay organized and multitask throughout the day

Compensation & Benefits:

• Hourly pay plus performance bonuses or incentive pay
• Health, dental, and vision insurance (for full-time employees)
• Paid time off and paid holidays
• 401(k) or retirement plan
• Opportunities for growth and advancement

Why Join Us:

• Join a supportive and reliable team that values great customer service
• Work in a stable company where your contributions are appreciated
• Competitive pay, strong benefits, and room to grow
• Make a real impact every day by helping customers and supporting the operations team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky Team! Mister Sparky, what it means to be ELITE! At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best? Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.