Assistant Customer Service Manager - springdale, AR
Arkansas Staffing
Management Team Member
Be a valued member of our management team, contributing to operational planning, performance enhancement, and strategic initiatives.
Work closely with sales, operations, safety, equipment, and quality control teams to synchronize dispatch planning with production schedules, equipment readiness, safety protocols, and quality standards.
Provide valuable insights into company direction, performance metrics, and resource allocation decisions.
Assist in leading daily dispatch operations and help oversee the team responsible for scheduling driver callouts and delivery logistics.
Monitor and adjust the master dispatch schedule to meet customer needs, optimize plant capacity, and ensure field readiness.
Act as a primary contact for key accounts and major project stakeholders, delivering responsive and proactive service.
Participate in pre-project planning meetings for complex placements to coordinate resources and delivery timing.
Partner with sales to ensure dispatch capabilities align with customer schedules and expectations.
Exercise sales and pricing authority for cash-on-delivery (COD) accounts or projects within designated thresholds.
Deliver prompt communication and creative problem-solving to address customer service issues.
Mentor, support, and lead the customer service team while serving as a vital link between sales and customer service departments.