VP, Global Field Operations

VP, Global Field Operations

PagerDuty, Inc. is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.

PagerDuty is seeking a VP, Global Field Operations to join our diverse, customer-focused team! You will report to our Chief Revenue Officer and serve as a strategic and transformational partner to sales and customer success leadership, finance, and cross-functional teams, leading our Global Field Operations organization. You will oversee a high-performing team spanning global and regional sales operations, as well as our global sales enablement function, driving strategic planning and operational excellence across our sales, customer success, and partner teams. In this role, you will architect and execute revenue growth initiatives that support PagerDuty's ambitious journey to $1B in revenue and beyond, ensuring our go-to-market teams have the systems, insights, and enablement they need to succeed at scale.

Key Responsibilities

• Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
• Establish scalable revenue operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
• Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
• Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
• Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
• Develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
• Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
• Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
• Build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management

Basic Qualifications

• 15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
• Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
• Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
• Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
• Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
• Very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders

Preferred Qualifications

• Consulting experience or an MBA degree
• Executive presence with the ability to influence at all levels and an innovative mindset around cutting-edge technologies
• Experience with both product-led and sales-led growth motions across enterprise segments and channels
• Willingness to travel occasionally and collaborate in-office with the leadership team

The base salary range for this position is $275,000 – $345,000. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time – sign up for job alerts!

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wel