Technical Support - Mid - level

Technical Support

Duration: 12 Month Contract

Location: Either Phoenix, Austin, or Westlake – Hybrid role in (Phoenix, Austin, or Westlake) Mon, Wed, Thurs

Westlake Address: 3000 Schwab Way, Westlake, TX 76262

Phoenix Address: 2423 E Lincoln Dr., Phoenix, AZ 85016

Austin Address: 11800 Schwab Way, Austin, TX 78758

Job Description

The candidate must be able to interact with all levels of technical and managerial staff and will have proven leadership abilities and display excellent skills in understanding problem determination and service restoration.

Excellent written and verbal communication skills are keys to success in this role as this position will have regular interaction with various support groups, end-users and management as well as responsibility to document processes and procedures.

Another key success factor for this candidate is building skills in co-workers through cross-training and mentoring, taking every interaction as an opportunity to learn or teach.

Demonstrated ability to resolve business and service impacting problems while evaluating all alternatives and consulting with other senior technical leaders of the organization is required.

Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.

Ability to work independently as well as effectively cooperate well with others

Excellent at gauging customer impact and escalate with the appropriate sense of urgency. Must have the ability to work in a fast-paced environment and possess strong written and verbal communication skills.

Required Skills

Control-M Experience a must.

Minimum of 3 – 5 years directly related experience.

Experience in JES/SDSF, ISPF, JCL, CA-ESP, CA11, Control-M, NAS, SA level knowledge of UNIX/LINUX/Windows environments, Formula and file transfers (NDM, FTP, SFTP, PGP/FTP, NFS).

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.