Supervisor, Revenue Operations (rops)

Revenue Operations Team Leader

This position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.

Essential duties and responsibilities include ensuring high quality customer service according to department and company policy, monitoring team productivity and progress of specific area job functions, determining staffing plans that promote the most effective use of all teammates, establishing, communicating, and ensuring departmental goals and objectives are achieved, addressing teammate relations issues appropriately and escalating to manager as necessary, assisting manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required, writing and conducting teammate annual performance development reviews (PDRs) as required, maintaining teammate records in compliance with DaVita policy's and any applicable laws, understanding and communicating DaVita company policies and procedures, working with people services and manager to recruit teammates with appropriate skills and experience, knowing, understanding, and following DaVita teammate guidelines as well as local safety and security policies and procedures.

Special projects include leading or actively participating in special projects, serving as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner, supporting the analytics team manager via business acumen and technical knowledge, meeting tight deadlines in a time sensitive and resource constrained project environment, providing frequent updates to manager regarding the status of activities and initiatives, assisting with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business, identifying system and process improvements opportunities and making recommendations.

Analytics/reporting include performing root cause analysis on large amounts of datasets and creating detailed reports for strategic business issues and opportunities, identifying system and process improvements and recommending process improvement plans, providing accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled, maintaining reporting continuity, integrity, and communication among analytical departments.

Other duties include championing the DaVita mission and values both internally and externally, attending team meetings, phone conferences, and training as scheduled or needed, performing other duties as assigned or required, and travel required: up to 5%.

Minimum qualifications include supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills, willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment, demonstrated strengths in teambuilding and leadership skills, critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives, strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint).