Supervisor Mortgage Support - Collateral

Supervisor Mortgage Support

The Mortgage Support Supervisor provides leadership, guidance and support to a team of mortgage support specialists who complete fulfillment support tasks such as analyze condo/coop project documentation, document indexing, appraisal/flood/title ordering, and project approval reviews. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall task management. This includes but is not limited to -task monitoring, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.

Oversee the analysis of condo project documentation: Manage and guide the team in reviewing and interpreting condominium project documents to ensure accuracy and completeness.

Evaluate compliance with agency and lender requirements: Direct the assessment of condominium projects to determine if they meet the standards of relevant agencies and lenders, including Fannie Mae, Freddie Mac, FHA, VA, and others. This includes evaluating financial viability, occupancy rates, and potential risks.

Secure project approvals for condo and co-op projects: Lead the process of obtaining necessary approvals for various condominium and cooperative projects, ensuring alignment with organizational and regulatory standards.

Responsible for effectively managing the team pipeline to ensure all departmental SLA's are met and/or exceeded.

Responsible for training, motivating and counseling staff and holds every colleague on their team accountable for results including compliance and all metrics set forth by management.

Ensures all colleagues on their team operate in accordance with the established workflow.

Serves as a single point of contact for all escalated matters.

Develop relationships with other leaders and staff to promote a positive and customer centric environment.

Monitor and assess team performance and activities.

Other duties as/or assigned by management.

Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.

All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

Required Qualifications *

• Minimum 5 years of mortgage experience including management in a mortgage banking company or related financial institution required.
• Minimum 5 years of experience working with FNMA / FHLMC guidelines and standard industry guidelines required.
• Minimum 5 years of experience of state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required
• Bachelor's degree preferred.
• Empower LOS preferred.

Additional Qualifications

• Must be detailed oriented and possess management skills with emphasis on planning, organization and scheduling.
• Excellent verbal and written communication skills sufficient to interact with staff, internal and external contacts.
• Proficient computer skills with experience using Microsoft Office Suite and Empower LOS.
• Very good analytical skills are beneficial.
• Ability to pay close attention to detail, and work under deadlines

Compensation Starting base salary: $71,869 – $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.