SR Provider Services Consultant

Dragonfly Health Senior Provider Services Consultant

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer:

• Competitive Pay
• Comprehensive benefits package (health, dental, vision, PTO, sick time, 401k w/match, etc.)
• Growth opportunity and career advancement
• Agile and adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What you will do:

• Act as the key contact for provider concerns and oversee resolution of service failures.
• Manage provider performance improvement plans and track quality incidents.
• Collaborate with implementation teams to improve provider onboarding and training.
• Monitor provider operations including claims, billing, redelivery issues, and service standards.
• Maintain CRM records and generate performance reporting and scorecards.
• Support onboarding and training of new Provider Services team members.
• Serve as a specialist for non-core business lines and large accounts.
• Provide weekend coverage on a rotating basis to ensure client and patient needs are met.

What we look for:

• Bachelor's degree or equivalent work experience
• 4+ years of professional work experience, including at least 2 years in vendor management, relationship management, or quality resolution
• Experience in healthcare, post-acute, managed care, or durable medical equipment
• Strong communication, presentation, and interpersonal skills
• Excellent analytical skills and proficiency with Excel for reporting and data analysis
• Ability to manage multiple priorities in a fast-paced environment

Why Senior Provider Services Consultants are important:

This role is essential to ensuring Dragonfly Health's provider network consistently meets service-level expectations and delivers high-quality patient care. By strengthening provider relationships, addressing issues quickly, and driving continuous improvement, the Senior Provider Services Consultant supports both operational success and client satisfaction.

Let's soar together

Qualifications:

Education:

Required:

• Bachelors or better

Experience:

Required:

• 2 years in vendor management, relationship management, or quality resolution
• 4+ years of professional work experience

Preferred:

• Experience in healthcare, post-acute, managed care, or durable medical equipment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.