Servicenow - Servicenow AI Architect Manager - Tech Consulting - Open Location

ServiceNow Ai Architect Manager

Location: Anywhere in Country

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, you will spearhead EY's AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets. You will collaborate closely with our clients to enable AI-driven transformation across user experience, agentic workflows, and robust AI governance frameworks. Your responsibilities will include leading the build and deployment of AI-native solutions, partnering with EY's AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth.

Your key responsibilities

As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.

Skills and attributes for success

Here, you'll serve a wide portfolio of clients – each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' AI capabilities on the ServiceNow platform or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

To qualify for the role, you must have

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

Typically, no less than 2 – 5 years of relevant ServiceNow NOW Assist implementation experience

Experience implementing ServiceNow's AI solutions (Now Assist, Agentic, or AI Control Tower)

Minimum of 1 of the following ServiceNow certifications:

Suite Certification – NOW Assist for ITSM

Suite Certification – NOW Assist for HRSD

Suite Certification – NOW Assist for CSM

5+ years of Big 4 or equivalent consulting experience

Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization

Experience leading teams and supervising others

A driver's license valid in the U.S.

Ability to travel to meet client needs

Ideally, you'll also have

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)

Prior experience implementing Moveworks capabilities is highly desired

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.