Servicenow Deployment - director

Cloud Operations Director

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards, the Firm's code of conduct, and independence requirements.

As part of the Infrastructure – Cloud Operations team you are responsible for the strategic direction and execution of cloud operations initiatives. As a Director, you set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations. You play a key role in driving business growth, shaping client engagements, and mentoring future leaders, upholding PwC's reputation for quality, integrity, and inclusion. Your role involves working across the PwC Network to enhance client satisfaction and scale efficiencies, while promoting technological advances and creating an environment where people and technology thrive together.

Responsibilities

• Direct the strategic vision and execution of cloud operations initiatives
• Lead efforts in business development and oversee numerous projects
• Cultivate executive-level client relationships to achieve impactful outcomes
• Drive business growth and shape client engagements
• Mentor emerging leaders to uphold PwC's standards of quality and integrity
• Collaborate across the PwC Network to enhance client satisfaction and productivity
• Promote technological advancements, fostering a thriving environment for people and technology
• Identify market gaps and convert them into successful opportunities for the firm

What You Must Have

• Bachelor's Degree
• 10 years of experience

What Sets You Apart

• Master's Degree in Computer and Information Science, or Management Information Systems preferred
• Certification from a leading cloud or service management provider
• Excelling in delivering impactful solutions in dynamic environments
• Leading complex projects and integrating feedback
• Communicating at an executive level
• Serving as a mentor and advocate for your team
• Excelling in creating and maintaining professional relationships
• Leading development of thought leadership and sales resources
• Believing in the importance of diverse teams

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex; age; disability; genetic information; veteran, marital, or citizenship status; or, any other status protected by law.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines.

The salary range for this position is: $155,000 – $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link.