Senior Patient Financial Service Representative Physician Practice

Job Title

This position provides leadership for an admitting/registration team.

The selected candidate will have knowledge of patient financial services, financial collecting services, or insurance industry experience processes. They will have the ability to work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience.

This position provides leadership for an admitting/registration team. Conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on hospital legal forms i.e. Conditions of Admission, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies.

Core functions include serving as an example to peers for both behaviors and performance of job functions, providing leadership and training to Patient Financial Services Representatives, performing registration/check-in processes, verifying insurance eligibility benefits for services rendered, calculating and collecting patient liability, entering payments/charges for services rendered, scheduling office visits and procedures, demonstrating proactive interpersonal communications skills, assisting in responding to requests for patient medical records, and working independently under general supervision.

Minimum qualifications include a high school diploma or equivalent, knowledge of patient financial services, financial, collecting services, or insurance industry experience processes, knowledge of medical terminology, and strong interpersonal, oral, and written communication skills.

Preferred qualifications include work experience with the Company's systems and processes, previous cash collections experience, and additional related education and/or experience.