Scrum Master - Servicenow Transformation Team

Scrum Master

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Scrum Master within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking an experienced Scrum Master to support an ongoing ServiceNow transformation initiative. This large-scale program spans multiple agile teams and continues to evolve as the organization modernizes its service management capabilities.

This role will focus specifically on the IT Asset Management (ITAM) domain, supporting a mature, fully formed agile team and ensuring delivery excellence in a fast-paced environment.

Key Responsibilities

• Serve as Scrum Master for the ITAM crew, with potential to support up to two crews as the program scales
• Lead and facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
• Partner closely with Product Owners, BSAs, QEs, and other team members to ensure alignment, transparency, and delivery of sprint goals
• Coach the team on Agile and Scrum best practices, fostering continuous improvement and high performance
• Remove impediments and manage dependencies across teams within the broader ServiceNow transformation
• Ensure work is well-tracked and visible using Jira and Confluence
• Promote strong collaboration across IT and business stakeholders

Team & Domain Focus

The ITAM team ensures that technology assets required to deliver services are properly controlled.

Maintains accurate, reliable asset data, including configuration details and relationships between assets.

Supports informed decision-making by ensuring asset information is available when and where needed.

Team composition includes BSAs, Product Owners, and Quality Engineers (fully staffed and established)

Required Qualifications

• Proven experience as a Scrum Master on complex, fast-paced initiatives
• Strong Agile and Scrum expertise with the ability to confidently lead established teams
• Highly organized, proactive, and adaptable
• Hands-on experience with Jira and Confluence
• Excellent facilitation, communication, and stakeholder management skills

Preferred Qualifications

• Scrum certification (CSM, PSM, or equivalent) strongly preferred
• Experience working on ServiceNow implementations or transformations is a plus
• Familiarity with IT Asset Management (ITAM) concepts or IT service management environments

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and