Product Manager - Salesforce Applications

Product Manager – Salesforce Applications

Location: Hybrid (4 days in-office, 1 remote) at one of our hubs: Johnston, RI | Pittsburgh, PA | Phoenix, AZ | Westwood or Medford, MA | Plano, TX | Iselin, NJ | Columbus/Cleveland, OH

About the Role

We're looking for a proven product leader with deep Salesforce expertise to drive the strategy, roadmap, and delivery of Salesforce-based solutions for our retail banking teams. This role is critical to enabling bankers to deliver seamless, personalized experiences that improve efficiency, deepen customer relationships, and enhance satisfaction across deposits, lending, and wealth solutions.

You'll operate at the intersection of business, technology, and data, partnering with stakeholders across the bank to deliver scalable, secure, and compliant solutions. If you thrive in an entrepreneurial environment, embrace ambiguity, and know how to influence through data and collaboration, this is your opportunity to make a significant impact.

What You'll Do

• Own the product vision and roadmap for Salesforce applications supporting retail bankers and leadership.
• Translate banker and customer needs into initiatives, epics, and user stories with clear acceptance criteria.
• Lead end-to-end product lifecycle: discovery, prioritization, development, testing, deployment, and adoption.
• Partner with Salesforce developers, architects, and admins to deliver secure, scalable solutions aligned with retail banking workflows.
• Collaborate with retail leaders to identify pain points and drive process optimization.
• Define and track KPIs such as adoption, productivity, NPS, and operational efficiency.
• Ensure regulatory compliance and data security in all solutions.
• Champion Agile and SAFe practices, facilitating release planning and demos.
• Act as a trusted advisor and subject matter expert on Salesforce capabilities and retail banking processes.

What We're Looking For

• 5+ years of product management experience, including 3+ years focused on Salesforce applications in financial services or retail banking.
• Strong understanding of retail banking operations (account opening, onboarding, lending, servicing, CRM).
• Hands-on Salesforce experience; Salesforce certifications (Admin, App Builder, Financial Services Cloud) strongly preferred.
• Deep familiarity with Agile/Scrum; SAFe experience a plus.
• Proven ability to work autonomously, manage ambiguity, and deliver results.
• Exceptional stakeholder management and communication skills; a bridge-builder who partners across business, tech, and data teams.
• Analytical mindset with experience defining KPIs and using data to drive decisions.
• Entrepreneurial spirit with a bias for action and a solutions-first approach.

Preferred Skills

• Experience integrating Salesforce with core banking systems (e.g., FIS, Fiserv).
• Knowledge of regulatory compliance (AML, data privacy).
• Familiarity with customer journey mapping and omnichannel strategies.

Work Schedule

Hybrid: 4 days in-office, 1 day remote

Hours: Monday – Friday, 40 hours/week

Pay Transparency

The salary range for this position is $155,000 – $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.