Job Title

At Insight Global, LLC in Phoenix, Arizona, United States

Job Description

Respond to common service, product, technical, and customer-relations questions.

Monitor & resolve service tickets for printing related incidents and problems

Initiate Device related trouble tickets into the customer supplied ticketing system.

Install and setup printers and apply customer configurations

Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices

Troubleshoot and resolve print server and print queue issues

Perform device and fleet usage analysis

Perform research related to printing related issues

Assist with the evaluation, testing, and creation of configuration templates of new devices

Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

2+ years in a help desk or technical support role

Experience remotely logging into devices for troubleshooting

Experience working in a ticketing system, preferably Service Now

Great customer service skills, via phone and email support

Comfortable working on a variety of hardware, including printers

Prefer experience working on printers in any capacity, but not required