Principal Program Manager, DC Service Operations

Principal Technical Program Manager

Oracle Cloud Infrastructure (OCI) has an opportunity for a Principal Technical Program Manager who will be responsible for a wide variety of Data Center management tooling to ensure the successful management of OCI Data Centers globally. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of technical and project skills, whilst being focused on continual improvement within the operation. You like to work in a global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key products and programs.

Responsibilities include:

• Creating executable project plans with clearly defined milestones, reporting project status, working across multiple cross functional teams, issues/risks, mitigation plans, creating and improving documentation.
• Product Ownership of Data Center management tooling and documentation and integration and alignment with wider tooling and work-streams.
• Responsible for Operational Readiness of products and services, identifying and mitigating risk.
• Responsible for writing and presenting roadmaps, product planning and release cadence of features.
• Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
• Communicates with senior management to advise, influence and determine strategic business needs.
• Actively drives customer engagements, identifying new product opportunities, service offerings, translating business needs into holistic solutions.
• Ownership of all Key Performance Indicators (KPIs) and reporting on these as well as other key metrics

Ideal Candidate:

Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.

Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.

Able to work productively in cross-functional teams or resourcefully and independently as an individual.

Demonstrated examples of process improvement execution.

Experience of Root Cause Analysis methodologies.

Experienced in overseeing operational Data Center projects and activities to ensure they are delivered to meet requirements.

Displays leadership qualities, mentoring, verbal and written communication abilities. Ability to use critical thinking when making decisions in day to day operations.

Experience in and ability to communicate to executive levels.

Outstanding organizational skills, ability to prioritize effectively, and has experience with technical project management.

APEX tool knowledge preferred.

Able to operate in a fast pace, ambiguous environment. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Strong collaborator, working closely with multiple teams and subject matter experts.

Confident, takes ownership, willingness to "do what it takes" to get the job done with proven experience leading complex negotiations/initiatives to successful completion.

Ability to be a strong team player, plus an ability to deliver independently; must be able to deliver results or projects in a timely manner within project metrics.

Strong analytical, creative thinking, written, and verbal communications skills.

Proven ability to apply critical thinking in complex situations.

Experienced with Lean Methodologies (Six Sigma for example).

Experienced in working in a Scrum/Agile Framework.

Basic Qualifications:

Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management, Continual Improvement).

Solid knowledge of Data Center Infrastructure (Power, Cooling, Structured Cabling, Connectivity etc).

Strong knowledge of Cloud Computing Concepts.

Experienced in supporting large, Enterprise customers in an IT/Data Center Operations environment.

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

Expected to have experience supporting enterprise servers, storage and networking technologies.

Experience of ITIL/ITSM.

Experience of Lean/Agile/Scrum methodologies.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.