Pharmacy Operations Manager
Pharmacy Operations Manager
At Walgreens in Tucson, Arizona, United States, the role of a full-time certified pharmacy technician involves performing day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience. The position also includes:
Customer Experience
Engaging customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Operations
Assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
People & Performance Management
Leading performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Training & Personal Development
Maintaining PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
The job requires a high school diploma, GED or equivalent, PTCB or ExCPT certification (except in Puerto Rico), one year of work experience as a pharmacy technician in a retail or hospital setting, fluency in reading, writing, and speaking English (except in Puerto Rico), willingness to work flexible schedule, including evening and weekend hours, and willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).