Patient Service Representative - Remote Eligible

Patient Service Representative

Join the team as a Remote Patient Service Representative and be the first point of contact for patients seeking compassionate, efficient, and professional care.

What You'll Do:

• Schedule & Register Appointments
• Coordinate patient visits and provide accurate information on locations, hours, and services.
• Manage Communications
• Handle high volumes of calls, emails, and faxes with precision and professionalism.
• Support New Patients
• Guide new members through available services and provider options.
• Track Referrals & Authorizations
• Keep patients informed about the status of their medical referrals and approvals.
• Follow Protocols
• Use phone scripts, decision trees, and scheduling criteria to ensure patients are routed appropriately.
• Communicate Exam Prep
• Deliver clear instructions for pre-procedure requirements to patients and referring providers.
• Send Accurate Provider Communications
• Ensure timely and complete messaging to physicians and healthcare teams.

What You Bring:

• 1+ year experience in a patient-focused healthcare setting
• Strong customer service and communication skills
• Proficiency in EMR systems (Epic preferred)
• Ability to multitask in a fast-paced call center environment
• Bilingual in Spanish (highly preferred)
• Medical Assistant or CNA certification (preferred)

Top Skills:

• Customer Service
• Appointment Scheduling
• Patient Support
• Windows OS & EMR Systems (Epic)
• Call Center Operations

Why Join Us?

• Supportive team environment
• Commitment to sustainability (recycling & reuse programs)
• Strong focus on patient and staff safety
• Opportunities for growth and development

Pay and Benefits

The pay range for this position is $20.00 – $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision – Critical Illness, Accident, and Hospital – 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available – Life Insurance (Voluntary Life & AD&D for the employee and dependents) – Short and long-term disability – Health Spending Account (HSA) – Transportation benefits – Employee Assistance Program – Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.