Outbound Medicaid Sales Coordinator? - Remote Eligible

Outbound Medicaid Sales Coordinator

BroadPath is a company that thrives on fostering personal growth and professional excellence. We are currently seeking qualified and passionate individuals to join our team as an Outbound Medicaid Sales Coordinator to work from home. Our Outbound Medicaid Sales Coordinators will be results-driven, personable individuals with a passion for delivering exceptional customer experience.

Compensation Highlights:

Base Pay: $16.00 per hour

Bonus Pay: up to $1.50 per hour, based on meeting specific performance and attendance metrics in production (to be discussed in training)

Pay Frequency: Weekly

Schedule Highlights:

Training Schedule: 4 days, Monday-Friday, 9:00 AM – 5:00 PM EST

Production Schedule: Monday-Friday, 9:00 AM – 8:00 PM EST, Saturdays 9:00 AM – 5:30 PM EST

Responsibilities

• Take a consultative approach when engaging with members
• Demonstrate a high level of self-motivation and initiative
• Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
• Verify eligibility requirements by gathering demographic, household, and income information from members
• Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
• Assist with applications by walking members through the process or directing them to appropriate resources
• Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
• Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
• Ensure compliance with HIPAA and state/federal regulations during all interactions
• Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
• Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
• Be receptive to feedback for continuous improvement
• Document and report member DNC and program opt-out requests

Qualifications

Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on objection handling

Preferred Qualifications

Must have strong analytical skills for problem-solving and decision-making

Remains calm under pressure, ensuring a positive member interaction

Excellent communication skills to effectively interact with members and team members

Perks and Benefits

Paid training

Opportunity to train and work from home

Laptop and USB headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.