Manager, Clinic Operations

Job Title

Join UnitedHealth Group in Scottsdale, Arizona, United States

Job Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies. Delegates staff effectively; demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately
• Daily monitoring of charge capture patient encounters, co-payment collections, accounts receivable, denials, cash collections and credit/refunds. Develops reporting mechanisms to provide accurate updates to clinic/site Management Team on process improvements regarding revenue related activities
• Works closely with Director to ensure sound fiscal and business performance within clinic/site, and implements any necessary changes/modifications as directed by Director
• Managing staff schedules, including physician, on a daily basis to ensure optimum scheduling and coverage of Clinic services. This includes monitoring staff and physician requests for time off to ensure proper coverage at all times
• Ensures staff and leadership training and development programs are implemented, monitored and enforced in compliance with organizational initiatives and regulatory requirements. Develops opportunities for personal and professional goal achievement for self and assigned staff
• Works closely as part of clinic/site Management Team to align processes and clinic outcomes with The Group strategic plan
• Performs other duties as assigned

Competencies:

• Patient Relations: Meets patient and patient family needs; takes responsibility for a patient's safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence
• Developing Others: Plans and supports the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Leadership Disposition: Demonstrates the traits, inclinations, and dispositions that characterize successful leaders; exhibits behavior styles that meet the demands of the leader role
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of related experience; one year of which being in a supervisory capacity
• Proven knowledge of professional billing and various healthcare requirements including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process
• Driver's License and access to reliable transportation

Preferred Qualification:

• Managed Care experience
• Related experience in technical or specialty areas
• Proven ability to communicate effectively; ability to analyze and interpret data; ability to plan, develop and coordinate multiple projects

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.