IT Support

Year Up United's IT Support Program

Year Up United's IT Support program goes beyond traditional training in IT, offering a transformative experience designed to ignite your passion for technology. Our industry-focused Career Pathways curriculum covers essential hardware and software skills, providing context and hands-on experience that resonates in today's tech-driven world.

Building the Foundation: IT Support Training Essential

• Computer Architecture: Navigate and maintain computer systems, servers, and cloud infrastructure.
• Device Management: Apply functions such as backup, restore, imaging, partitioning, defragmentation, compression, and encryption of devices.
• Computer Network Configuration: Build out physical and software configuration of basic computer networks.
• Technical Customer Service: Provide support via a common ticketing/incident management system.
• Desktop Management: Install and configure common business applications, internet settings, and antivirus software on a desktop.
• Troubleshooting: Utilize common troubleshooting techniques to trace a computer system or application issue, identify the root cause, apply and verify a fix, and communicate the resolution to the customer.
• Technical Documentation: Create documentation for basic procedures, tools usage, and systems changes.

Beyond Tech: Nurturing Professional Growth In addition to technical expertise, Year Up United focuses on your overall development to ensure your success in any professional setting. These focus areas include:

• Business Communications: Develop communication strategies for in-person and digital platforms.
• Workplace Collaboration: Contribute meaningfully to meetings, while demonstrating initiative and leadership.
• Technology Essentials: Use common email, editing, and conferencing tools and leverage AI in a business setting.
• Data Analysis: Gather and analyze data to drive business insights and enable decision-making.
• Workplace Navigation: Display self-advocacy when communicating about challenges and expectations.
• Self-Development: Identify and implement strategies that target improvement on strength and growth areas.

Your Role in the Workforce: Realizing Your Potential

Upon completing our IT job training program, you'll be prepared for a range of roles in helpdesk/desktop support, including:

• Helpdesk Support: Provide first-level troubleshooting support for hardware and software issues.
• Desktop Support: Install, configure, and troubleshoot desktop applications.
• Application Support: Assist user with specific software such as Salesforce, Microsoft Office, or SharePoint.
• Telecommunications Specialist: Provide installation, troubleshooting, repair and maintenance support for communication systems and equipment.
• Network Analyst: Support and resolve issues with connectivity, administration, and network systems.