Housing Services Specialist - Public Housing

Job Title

Are you ready to make a difference within your local community? If so, the City of Flagstaff is seeking a qualified individual to join our team! As the City's newest Housing Services Specialist-Public Housing, you will actively support and uphold the City's stated mission and values. Housing Services Specialists also work directly with clients to calculate income, rent responsibility, and program compliance. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve. Examples of the Work Performed Position Responsibilities Provides excellent customer service to both internal and external customers. Interviews applicants/residents for the Rental Community Management Program (Low Income Public Housing and HUD Multi-Family) for determining eligibility, recertifications, explains housing program obligations, verifies information on the reexamination/recertification forms, and determines continued eligibility of residents. Calculates tenant rents, utility allowances, and utility reimbursements (where relevant). Conducts briefing sessions and educates applicants on program obligations. Negotiates repayment agreements for approval by the Assistant Housing Director - Housing Authority. Issues leases and lease addenda to applicants and residents. Initiates Termination of Assistance of residents in non-compliance, non-performance, or other grounds in conformance with established Housing Authority policy and procedures. Maintains applicant, resident, and unit files, including a historical record for each resident file. Completes annual recertifications of residents in conformance with Housing Authority policy. Pulls files for reexaminations, schedules appointments for reexams, makes revisions, calculates rent adjustments, and notifies residents in writing of changes. Generates and mails correspondence or notices to residents for appointments, changes in rent, lease reminders, termination of assistance, etc. Assists with the monthly processing of checks receivable and checks payable with program residents; prepares and balances individual data sheets for the Assistant Director's reconciliation. Files necessary information into resident/unit files, including preparing and distributing incoming/outgoing mail. Provides data entry for all adjustments or changes to resident data. Conducts field interviews as needed. Conducts unit inspections regularly, such as annual inspections, move-in inspections, housekeeping inspections, etc. Counsels residents and assists in the resolution of conflicts between neighbors. Performs clerical duties such as answering the telephone, general typing, filing, and mailing correspondence. Prepares monthly reports to advise the team lead and supervisor of caseload status. Ensures assigned caseload is completed promptly and balances caseload actions with Rental Community Management rent roll. Researches, analyzes, and documents programmatic issues or complaints and applies proper action to the problem. Contributes to team effort by accomplishing all other duties assigned. Reviews monthly police reports for the assigned property to monitor any criminal &/or drug-related activities on or near the community per Crime Free Multi-Housing Policies. Other duties as assigned.