FT - Senior Convention Services Manager - Westin Tempe

Senior Convention Services Manager

The Westin Tempe is looking for a FT – Senior Convention Services Manager to join our amazing team!

Hours/Shifts – open availability – including weekends and holidays

As a Senior Convention Services Manager, you'll be the face of the hotel for new and returning clients, building lasting relationships and creating memorable experiences. This role is essential to the overall efficiency of the convention services department. You will be responsible for the seamless and professional coordination of assigned conventions and meeting groups, ensuring every detail is managed with precision and care.

Required Skills and Abilities:

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a moderately complex computer system.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Able to lift, grasp, carry and/or push up to 50 pounds.
• Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Performance Standards:

• Customer Satisfaction:
• Work Habits:
• Safety & Security:

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.