Front Desk Patient Financial Services Representative Endocrinology Peoria

Banner Health Endocrinologist

Study and provide treatment of conditions that affect glands and hormones that regulate metabolism, growth and development, sexual function and other important functions. Metabolism and hormones all working in harmony is important to overall health. When there are problems, an endocrinologist will work with patients to pinpoint the issue. Our endocrinologists have several treatment options to help patients with any of the conditions they may face.

As a Front Desk Representative/Customer Experience Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience.

Location: Banner Medical Group Endocrinology Peoria

13640 N Plaza Del Rio Blvd, Suite 210, Peoria, AZ

Schedule: Monday – Friday 8:30am – 5:00pm

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core functions include performing registration/check-in processes, verifying insurance eligibility benefits for services rendered with the payors and documents appropriately, calculating and collecting patient liability according to verification of insurance benefits and expected reimbursement, entering payments/charges for services rendered and performing daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services.

Minimum qualifications include a high school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.