Front Desk Patient Financial Services Representative Pediatrics

Job Title

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core functions include performing registration/check-in processes, verifying insurance eligibility benefits, calculating and collecting patient liability, and scheduling office visits and procedures. This position requires strong interpersonal communication skills, the ability to work independently, and knowledge of patient financial services and insurance industry processes.

Minimum qualifications include a high school diploma or equivalent, knowledge of patient financial services processes, and the ability to manage multiple tasks simultaneously. Preferred qualifications include experience with the company's systems and processes, previous cash collections experience, and additional related education and/or experience.