Data Center Operations Technician

Data Center Facilities Infrastructure Specialist

The Data Center Facilities Infrastructure Specialist (DCFIS) shall generally meet the following qualifications and possess the following skills:

• A clear understanding of industry best installation practices related to fiber/copper structured cabling systems, telecommunications infrastructure, and documentation

• Knowledge of hardware components regarding network, storage, security and carrier circuit equipment

• Minimum of 5-7 years' experience working in a data center, NOC or similar critical systems environments

• The ability to monitor and control daily service ticket activity, prioritizing multiple tasks

• Proficiency with managing information in the Microsoft Office Suite and Google Workspace (Excel, Outlook, Visio, Google Sheets, Chat, Docs, etc.)

• Above average communication skills (both verbal and written)

• Excellent analytical and troubleshooting skills with strong attention to detail

• Basic knowledge and experience with critical facilities systems/topology (Electrical, HVAC, Mechanical, and Controls)

• The ability to work completely independently, while at times delegating task to other individuals

The DCFIS will provide onsite infrastructure support related to the overall daily function of the data center. Essentially, the DCFIS will be an onsite custodian whose primary responsibility will be the physical and environmental health of the data center. The physical onsite responsibilities of this individual may include but are not be limited to the following: equipment audits, port audits, cabling installation, cable removal/mining, fiber/copper testing, labeling, racking/un-racking equipment, escorting customer vendors, managing infrastructure installation by others, facilities infrastructure liaison, and shipping/receiving equipment. Administrative responsibilities of this individual may include, but may not be limited to the following: Working in a ticketing system, attending conference calls, audit review, documentation of all infrastructure/cabling links, written reports (soft), device/cable labeling, maintaining consistent communication with local staff/peers.

Supports data center availability and reliability requirements, identifies and eliminates sources of risk to increase availability of critical IT systems. Identify interdependencies between facility and IT infrastructures and collaborate with facility management to mitigate gaps in system redundancy and ensure efficient power and Heating, Ventilation and Air Conditioning (HVAC). Maintains an in-depth knowledge of data center environmental and infrastructure best practices. Creates and maintains appropriate infrastructure and connectivity documentation within applications such as MS Excel, MS PowerPoint, Computer-aided Design (CAD) applications and Data Center Infrastructure Management (DCIM) software such as iTRACS and Rackwise.

Skills

Data center operations, Support, Troubleshooting, Network connectivity, Data center, Rack and stack

Hours: 7 – 4, possible off hours as scheduled with vendors

Data center infrastructure

Working within the Data Center white space – IT compute, MAC,

Supporting other maintenance routines within the data center

Team: based primarily out of Atlanta, some onsite in Tempe including other compute teams and data center team members

Dress code: business casual

Server/data center size?: 200 cabinet rack footprints – part of a Global Payments office co lo

A lot of the work in the data center is non production workloads

Pay and Benefits

The pay range for this position is $35.00 – $49.67/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision – Critical Illness, Accident, and Hospital – 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available – Life Insurance (Voluntary Life & AD&D for the employee and dependents) – Short and long-term disability – Health Spending Account (HSA) – Transportation benefits – Employee Assistance Program – Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 29, 2025.