Customer Support Specialist

Job Title

Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. Managing emails and supporting order entry and shipment/delivery status. Coordinate collection and processing of supplier and/or customer data and information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. The hourly rate is between $15-17.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements

- 3+ years of work experience in Customer Support or Program Management in supply chain

- Experience with Systems Applications and Processing (SAP)/ERP system

- Strong Microsoft Office / Excel – VlookUps and Pivot Tables

- Ability to work in a fast-paced environment managing multiple priorities

- Strong verbal and written communication – Aerospace industry experience

- Data analytics experience