Customer Service Representative - Remote - Remote Eligible

Customer Service Representative

At Mutual of Omaha, we prioritize your satisfaction. Our dedicated customer service team is here to handle your inquiries efficiently, ensuring seamless support for all our products. We address routine requests promptly and escalate complex issues to guarantee you receive the best assistance. The focus of this call center role is supporting both our policyholder and provider needs quickly and efficiently! Apply today!

Hours are:

9:00am-5:30pm CST Monday thru Thursday

Friday 8:30am-5:00pm CST

Hourly Wage: $20.50, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

Delivers excellent customer service for routine inquiries and assists with complex cases as needed. Researches and analyzes incoming inquiries to resolve customer issues using relevant systems and policies. Makes outgoing calls to gather information on inquiries not readily available in systems. Stays updated on company, industry changes, and relevant regulations to ensure compliance and effectiveness. Utilizes service recovery techniques to turn complaints into opportunities for business growth and retention.

Excellent oral and written communication skills, with strong decision-making and analytical abilities. Demonstrated telephone skills, providing quality customer service consistently. Reliable attendance and flexibility to work various shifts, including overtime. Proficient in computer systems and keyboarding, with a focus on detail orientation. Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and in a listed location.

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.