Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Tucson, Arizona. In this contract to permanent position, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships with clients. This role offers an excellent opportunity to develop your communication and problem-solving skills in a dynamic and supportive work environment.

Responsibilities:

- Respond promptly to customer inquiries and provide accurate information regarding products and services.

- Handle and resolve customer complaints with professionalism and efficiency.

- Maintain detailed records of customer interactions and follow up to ensure resolution.

- Collaborate with team members to improve customer service processes and enhance client satisfaction.

- Utilize tools such as Apex Data Loader to manage customer data effectively.

- Provide feedback to management regarding recurring issues or client concerns.

- Ensure compliance with company policies and procedures while delivering exceptional service.

- Identify opportunities to improve workflow and suggest solutions to optimize operations.

- Support clients by addressing technical issues and guiding them through troubleshooting steps.

- Maintain a positive and empathetic attitude while interacting with customers.

Requirements – Proven experience in a customer service role, demonstrating strong communication skills.

- Adept at managing customer interactions and resolving conflicts effectively.

- Proficiency in using Apex Data Loader or similar tools for data management.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Strong attention to detail and organizational skills.

- Familiarity with basic technical troubleshooting processes.

- Comfortable working independently and collaboratively within a team.

- High school diploma or equivalent; additional education is a plus.