Centralized Support Specialist I

Inbound Healthcare Contact Center Representative

Location: Tempe, AZ (100% In-Office)

Employment Type: Full-Time

Compensation: $19.25/hr with potential increase to $20.00/hr upon permanent hire

Shift Differential: 1.25x for evenings, weekends, and overnight hours (e.g., $24.06/hr for eligible shifts)

Job Overview

Join One Medical's centralized support team and help transform the patient experience. As an Inbound Healthcare Contact Center Representative, you'll be the first point of contact for patients and care partners navigating a complex healthcare system. You'll provide compassionate, efficient service while managing inquiries related to insurance, billing, appointments, and care coordination.

Key Responsibilities

• Handle high-volume inbound calls and messages from patients and care partners

• Assist with insurance questions, billing inquiries, appointment scheduling, and medical record access

• Coordinate care with pharmacies, labs, specialists, and insurance providers

• Collaborate with providers and operations teams to complete urgent tasks

• Apply C-I CARE communication principles to ensure positive patient interactions

• Use tools like Slack, Google Suite, Zoom, and EMR system (1Life) to complete daily tasks

• Participate in team huddles, rounding, and problem-solving sessions

• Support in-office providers with ad hoc requests

Required Qualifications

• Minimum 1 year of high-volume contact center experience and 1 year of direct customer service experience (e.g., hospitality, banking, food service)

OR

• 2 years of patient-facing healthcare service experience (e.g., Patient Access Rep, Claims Processor, Pharmacy Tech)

• Experience must be within the last 4 years with an average tenure of 1 year

• Strong written and verbal communication skills with impeccable phone etiquette

• Ability to multitask and navigate multiple software systems simultaneously

Employee Benefits & Perks

• Pay increase to $20/hr upon permanent hire

• Brand new office location in Tempe

• Paid sabbatical after 5 and 10 years

• Employee Assistance Program for stress, financial, and legal support

• Competitive Medical, Dental, and Vision plans

• Free One Medical memberships for you and your family

• Pre-tax commuter benefits

• PTO cash-out option (up to 40 hours/year)

• 100% employer-paid life and disability insurance

• 401(k) match

Work Environment & Schedule

• 100% in-office role with high-volume inbound calls and tasking between calls

• Metrics include QA scores, availability, after-call work, and task completion

• Focus on customer service and HIPAA compliance-not call handle time

• Training: 4 weeks, Monday-Friday, 8:00 AM-5:00 PM with zero tolerance for absences

• Must pass final training assessment with 80% or higher

• Shifts available: Mon-Fri, Tues-Sat, or Sun-Thurs

• Must be available for at least one weekend day

• Shift bid process determines final schedule before start date

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $19.25 – $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision – Critical Illness, Accident, and Hospital – 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available – Life Insurance (Voluntary Life & AD&D for the employee and dependents) – Short and long-term disability – Health Spending Account (HSA) – Transportation benefits – Employee Assistance Program – Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe, AZ.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.