Bilingual Spanish Customer Service Representative - $1,000 New Hire Bonus!

Bilingual Customer Service Financial Representative

This position does require you to be Bilingual (English/Spanish) Customer Service Financial Representative

Location: On-site – Tucson, AZ

Terms: Full-time

Pay: $18/hour

$1,000 New Hire Bonus

Join Team Alorica

In Alorica, we are redefining what it means to be a global leader in customer service and experience, one interaction at a time. With Alorica in home and locations in 18 countries around the world, we offer endless career opportunities, from customer service, training, and technical support to management, recruitment, and more. We are proud to say that more than 70% of our leaders are promoted from within! But that’s not all… we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including support to their own communities through "Making Lives Better with Alorica" (MLBA). MLBA is our award-winning internal nonprofit focused on empowering people through mission-driven work.

Job Summary

As part of the Alorica team, you will help our clients by addressing their customer concerns, providing support, and resolving issues.

Responsibilities

• Help clients with problems and concerns they experience while using the product and/or service.

• Document information related to calls for audit and reporting purposes.

• Maintain and update client information as needed.

• Increase sales to current customers by offering new or improved services.

Qualifications for Internal Candidates

• High school diploma or GED.

• Customer service experience is a plus.

• Strong computer navigation skills.

• Familiarity with Microsoft Office applications (Word, Excel).

• Excellent oral and written communication skills.

• Exceptional listening and comprehension skills.

• Professional and courteous.

• Customer-oriented.

Work Environment

• Regular work performed in a climate-controlled, call-center environment

• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO

• Paid holidays and sick time

• Optional daily pay or weekly pay

• 401K retirement plan

• Leadership programs

• Paid training and tuition reimbursement

• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

• Employee assistance program

• Additional voluntary benefits

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.