Account Manager - Alternative Market Placement

AMP Account Manager – US08CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Alternative Market Placement department (AMP) functions as an insurance agency within The Hartford. We provide coverage options to meet the needs of our agents and small business owners for exposures that fall outside of Hartford's Small Commercial appetite. The AMP team works with brokers and carriers to place and service these additional lines of business on small commercial accounts. We also provide access to Maxum Insurance (subsidiary) while still allowing for a total account solution within our policyholder services capabilities.

An Alternative Market Account Manager is a licensed agent that works with wholesale brokers and carriers to place or retain business for retail agents and insureds. An Account Manager is professionally demanding and demonstrates market and product knowledge to make sure to place the business with the best carrier and coverage for the insured's needs. An Account Manager behaves as a team player, is receptive to coaching and mentoring received from leadership, embraces change and strives for continuous improvement and champions for innovation.

Responsibilities:

Account Manager Excellence

• Reviews submissions and applications on complex business and applies market and product knowledge to place business with the carrier that is the best solution for the customer
• Solicits information from agents and small business owners to assist in the issuance of new or renewal policies
• Consistently demonstrates a high level of energy, flexibility, and resilience in handling high volumes; demonstrates superior multi-tasking and priority setting
• Meets or exceeds territory goals
• Has knowledge of applicable products, laws, regulations, and governance

Agency Management

• Builds relationships with wholesale broker partners and retail agents
• Acts as an advisor and resource to the agency/partner
• In partnership with the Sales Rep and territory underwriter, drives results and outcomes on individual accounts as needed. Successfully achieves final account pricing and relationship.
• Intermediate knowledge of agency operating models

Sales

• Demonstrates sales skills and business relationships that drive growth and/or profit opportunities
• Actively establishes and maintains a pipeline of new opportunities
• Manages cross-sell, up-sell, and account round opportunities
• Knowledgeable about our internal partners and leverages those relationships to write and retain business in their territory. Key Players are Inside Sales, Book Consolidation, Operations, Hartford Financial Products, Sales, and Underwriting.

Service

• Consults with the small business owner or producer to answer questions regarding coverage and AMP processes
• Takes ownership to resolve service issues on individual assigned accounts.
• Gains trust of external/internal partners to win concession and resolve service items without damaging relationships

Qualifications:

• Ability to demonstrate understanding of the AMP Value Prop, full range of activities, practices, and tools for managing the AMP process
• Must obtain and maintain a Property & Casualty license
• Understanding of territory growth and retention objectives
• Strong ability to properly analyze complex business and think outside of the box
• Documents risk decisions consistent with procedures
• Leverages product, appetite, and carrier knowledge to place business
• Ability to acquire knowledge of coverage forms, policy language; appropriation of form and exclusion use, articulates features/benefits of utilizing AMP, products and services
• Ability to work within high hazard business and anticipate underwriting questions that will be asked by other carriers

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT; Clinton, NY; Charlotte, NC; San Antonio, TX; Scottsdale, AZ) will have the expectation of working in an office three days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$68,800 – $103,200