90400 - adl - lss - ADDL Lab Support Spec

Job Opportunity

Location: Affordable Care in Phoenix, Arizona, United States

Job Purpose

Responsible for providing hands-on training to specified laboratory technicians in the laboratory setting. Will also provide lab production support as requested by the practice. May provide technical training for new hires and existing lab employees. Subject matter expert and consultant in lab processes and procedures and will help identify dental laboratory employee development needs.

Essential Functions

• Provides practical education to dental laboratory technicians to ensure quality standards, level of proficiency and production
• May perform technical and non-technical assessments on both current and prospective employees to identify areas of training and development
• Provides technical training and support to established ADDL laboratories as needed
• Provides technical assistance and training for new center openings
• Works in partnership with the Regional Manager and Lead Lab Technician/Sr. Lead Lab Technician in determining when each trainee is ready to advance to the next level
• Provides temporary, fill-in and new center opening coverage to ADDL laboratories as necessary and required to establish a quality and performance baseline for those laboratories
• Participates in employee development initiatives by providing regular, accurate and timely feedback to trainee (employee), the Lead Lab Technicians, Practice Owner and ADDL management concerning learnings progress, course completion, testing, transfer of knowledge and skill, behavior motivation, attendance, etc.
• Provides verbal reports to the GM (and VP of Laboratory Operations as necessary) regarding concerns, issues and positives within the Laboratory and Dental Center
• Provides technical assistance, technical troubleshooting and support to Affiliated Dentists, Affordable Care Operations consultants, management and ADDL staff as requested
• Works in partnership with the Regional Manager and Lead Lab Technicians in determining special needs and skills required by the Practice Owner
• Performs duties in the dental laboratory as assigned
• While onsite, seeks to maintain the Client Dentist's satisfaction with laboratory operations (quality, service time, personnel and supplies
• Exhibits the highest standards of professionalism with all laboratory teams, all Dentists and support staff
• Travel up to 70%

Educational Requirements

Bachelor's degree or equivalent preferred

Certified Dental Technician (CDT) required

General Knowledge, Skills & Abilities

• Adaptability, ability to modify one's approach as the requirements of the situation or person change, and to change or easily accept changes to one's own organization or job requirements
• Excellent communication, verbal and written, in individual and group situations, inside ACI/ADDL and outside
• Customer orientation, to act meaningfully to serve affiliates and internal customers based on a clear understanding of what these customers need and value most
• Interpersonal skills and builds networks, ability to effectively build cooperative relationships with people, manage differences and resolve conflicts
• Good judgement, problem solving and decision makings
• Ability to think through a situation to reach a timely and sound decision, openly commits to and acts after developing and analyzing alternatives in the context of business strategy
• Ability to teach and delivery standard and customized curricula
• Developing and coaching others, sustains and expands ADDL talent through continuous learning
• Instructional systems design
• Minimum of 5 years of experience in a dental laboratory with increasing responsibilities and working with multi-site hospitals/health systems and/or payers, health, vision and pharmaceutical organizations
• Extensive experience in dental operations and service
• Experience managing large networks of customer-facing operations.
• Healthcare experience preferred
• Skilled in implementation of LEAN/Six Sigma preferred