Wireless Customer Service Representative - Paid Training Provided

Job Opportunity At EchoStar

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Customer Service Representative

$20.00/hr starting pay with the opportunity to increase pay to $22.00/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!

What You'll Do:

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
• Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
• Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

What's in it for You:

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!

Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements:

• High school diploma or GED required
• Ability to work full-time on-site
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone or device with active network connection
• Pre-employment screen required
• Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Compensation: $20.00/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.