Vehicle Remarketing Service Center (RSC) Manager

Chase Auto Vehicle Remarketing Service Center Manager

Chase Auto is a leading provider of auto financing serving auto dealers, consumers, and vehicle manufacturers. The business is part of the JPMorgan Chase franchise and offers a range of products and services to meet the financial needs of its clients. The Vehicle Remarketing Service Center (RSC) Manager on the Vehicle Remarketing team is essential to the success, leading a high-performing team that delivers exceptional service and operational excellence to private label captive finance retailers, dealer relationship managers, and partner operations teams. This role oversees all RSC operations, focusing on efficient vehicle disposition, strong dealer and internal partnerships, and continuous improvement to advance business and client goals. The ideal candidate is a proactive leader passionate about customer service, team development, and process optimization, ensuring smooth operations and lasting dealer relationships.

Job Responsibilities:

• Provide leadership and direction to the Remarketing Service Coordinator team, ensuring exceptional service delivery to private label captive finance retailers, dealer relationship managers, and partner operations teams.
• Oversee daily team operations, including coaching, dealer outreach, issue resolution, and development of training materials for policy, program, and system updates.
• Collaborate with VR Brand Managers to advance PLCF initiatives and strategic priorities.
• Report on the progress and outcomes of RSC activities to internal stakeholders, PLCF brand teams, and clients, using both data-driven and qualitative insights to highlight achievements and areas of opportunity.
• Monitor and analyze dealer interactions and feedback to identify behavioral trends and recurring themes, sharing actionable insights with VR Brand Managers and other stakeholders to guide process enhancements, new program development, or risk mitigation efforts.
• Support the team in managing escalated cases by collaborating with other VR teams and operational partners, demonstrating urgency and commitment to timely solutions.
• Continuously evaluate and improve tools and processes to maximize overall effectiveness in inventory management and service level adherence.
• Promote a culture of engagement, professional growth, and recognition within the team.

Required Qualifications, Capabilities and Skills:

• Experience in automotive finance, customer support, or automotive dealership environments.
• Demonstrated leadership abilities with a proven track record in coaching and mentoring team members.
• Ability to build strong relationships, negotiate effectively, and resolve issues to support productive partnerships with dealers and internal teams.
• Demonstrated capability to work both independently and collaboratively, managing multiple high-priority projects in a fast-paced setting.
• Exceptional attention to detail, ensuring accuracy and quality in all aspects of work.
• Outstanding verbal and written communication skills, with the ability to clearly convey detailed information to a variety of audiences.
• Demonstrated commitment to continuous improvement with a proactive and innovative approach to driving positive change and enhancing business performance.

Preferred Qualifications, Capabilities and Skills:

• Vehicle remarketing and/or captive automotive finance experience.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans