Technology Consulting - Managed Services - Microsoft Stack - Senior Manager

Technology Consulting – Managed Services – Microsoft Stack – Senior Manager

At EY, we'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Your key responsibilities

Client Delivery & Engagement Leadership

• Lead delivery of Microsoft-based solutions including Dynamics 365 (Finance, Operations, Sales), Azure cloud services, Microsoft 365, and Power Platform.
• Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
• Collaborate with clients to define digital transformation strategies and platform roadmaps.
• Serve as the primary escalation point for client issues and conduct regular governance reviews.

Solution Architecture & Innovation

• Design scalable, secure, and integrated Microsoft solutions tailored to client needs.
• Drive automation, AI/ML, and analytics capabilities across Microsoft platforms.
• Lead platform upgrades, module deployments, and custom development initiatives.
• Ensure compliance with ITIL, ISO, and other service management standards.

Managed Services Operations

• Manage global delivery teams and offshore resources to support 24/7 service operations.
• Implement governance models, operational playbooks, and continuous improvement frameworks.
• Monitor platform performance, incident resolution, and change management processes.

Team Leadership & Development

• Build and lead high-performing teams focused on Microsoft technologies and solutions.
• Mentor and coach team members, fostering a culture of excellence and innovation.
• Support recruiting, onboarding, and capability building across the Microsoft practice.

Business Development & Practice Growth

• Support go-to-market strategy for Microsoft services within EY's Managed Services portfolio.
• Lead proposal development, solutioning, and client presentations.
• Develop and maintain partnerships with Microsoft to leverage programs, tools, and co-sell opportunities.

Skills and attributes for success

Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and enterprise transformation.

To qualify for the role, you must have

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 12+ years of experience in Microsoft enterprise platforms and cloud services.
• Proven track record in managing full-cycle Microsoft implementations and operations.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Experience in managed services or long-term service delivery models.

Ideally, you'll also have:

• Master's degree or MBA.
• Microsoft certifications (e.g., Azure Solutions Architect, Microsoft 365 Expert, Dynamics 365 certifications).
• Experience with industry-specific Microsoft solutions (e.g., manufacturing, financial services).
• Prior consulting experience with C-level stakeholder engagement.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.