Supervisor IT Field Services - Metro | Deer Valley

Supervisor It Field Services - Metro | Deer Valley

At APS, we keep Arizona connected by ensuring our technology infrastructure runs smoothly and securely. As a Supervisor of IT Field Services, you'll lead a team dedicated to maintaining and optimizing network systems that power our business. Your leadership will help deliver reliable communication services and support the critical operations that keep our customers and employees connected.

Your day would be like:

• Lead and manage a team of technicians, setting priorities, schedules, and providing guidance to ensure operational excellence.
• Oversee network operations including administration and monitoring of network equipment, servers, and software tools.
• Provide technical support for communication network services, ensuring timely resolution of issues.
• Collaborate across IT and business units to identify problems, restore service, and implement improvements.
• Align team goals with organizational priorities, defining operational plans and immediate objectives.

Who we're looking for:

• Experienced leader with a background in managing technical teams and driving performance.
• Technical expertise in network administration, monitoring tools, and troubleshooting complex systems.
• Strong communicator who can work effectively across departments and build collaborative relationships.
• Decision-maker comfortable working within established policies while adapting to dynamic business needs.
• Problem solver with a proactive approach to restoring and improving service reliability.

Minimum requirements:

• Bachelor’s degree in Information Technology or related field.
• Plus three (3) years’ prior relevant experience or equivalent combination of education and directly related experience.
• Demonstrated leadership skills.
• Requires knowledge of job area typically obtained through advanced education combined with experience.
• Has comprehensive knowledge and understanding of electrical systems, electronic theory and circuit analysis and experience in telecommunications system architecture.

Preferred special skills, knowledge or qualifications:

• Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
• Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.
• Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality.

Major accountabilities:

1. Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support Pinnacle West business processes that conform to I/S guidelines and architectures.
2. Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions.
3. Ensure corrective actions are taken and failures and impairments are resolved in a timely, effective and efficient manner.
4. Enables network access to computing systems and oversee access permissions to include administrative rights to the network infrastructure according to capability.
5. Ensures timely installation of patching and upgrades of network systems are completed regularly.
6. Supervises the teams use of a general-purpose monitoring system in the NOC.
7. Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit.
8. Ensures schedule adherence and quality implementation of security solutions, including firewall and intrusion detection systems according to defined MOP's.
9. Develops and retains a highly skilled technical team by implementing performance management program and ensuring staff has the technical and business skills to support the objectives of the organization.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster.

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Role types are subject to change based on business need. CIP Requirement: This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.