Service Technician - Hearth Shoppe

Service Technician

Pauls Ace Hardware is a growing company servicing our valuable customers since 1956. Pay range: minimum starting wage $18.00-$22.00/hour, plus commission depending on experience. Benefits we offer: competitive pay, learn life skills, personal time off (PTO), paid holidays, medical, dental, group life insurance, 401K retirement plan, Pauls savings plan, monthly incentives, continuing education and cross-training opportunities, promote from within.

Essential duties and responsibilities: professional conduct at all times, safety is imperative! Includes safety and care of company equipment (vehicles, tools, etc.). Protect the customers home and property from dirt and damage. Be customer service oriented; perform service calls completely and efficiently. Call the office and/or manufacturer when needing help or unsure. Document: model, serial number, work performed, follow up service needed, readings, notable safety issues, and pictures. Communicate with management and other team members in an efficient and positive manner. When repairing, to the best of your ability, fix it right the first time! On maintenance calls, be thorough. Communicate customer concerns to the store manager as necessary. Follow all procedures as given and developed. Assist in development of procedures as requested by management. Other special projects and duties as assigned. Assist other aspects of the company as needed and instructed. View training videos to further knowledge. Promote off-season maintenance/forward scheduling. Look for selling opportunities inside the home; promote all Pauls has to offer. Participate in any service department and/or company meetings.

Training: continue learning and be proficient in Hearth 101. Manufacturer & industry training videos to stay up-to-date. Manufacturer Tech (and sales) training. NFI certification. In-house training. Service Department check-ins and meetings.

Types of service calls: repair service, warranty service, annual maintenance, good will service.

Attire/physical demands/education: company shirt provided. Jeans clean, neat, not faded, no rips or holes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the skills, and/or abilities required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in this field is required. Physical labor skills and regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, stoop, kneel, crouch, crawl, sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds.