Service Administrator

Service Administrator

Serves as the first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. We are looking for a talented Service Administrator to join our team specializing in service at our branch in Avondale, AZ. In this role, you will make an impact in the following ways:

• Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
• Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Prior experience in service and repair or warranty related field preferred.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Must have excellent computer skills using multiple software platforms with the ability to thrive in a fast-paced environment with multiple priorities.
• This position is 100% onsite at our Avondale Branch.

This role will be coordinating with customer via phone or email. Dispatching technicians and managing workload. Experience with service coordination is recommended, but not required.

Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits: Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.