Senior Food Service Worker

Senior Food Service Worker

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. Banner Health is honored to be recognized by Becker's Healthcare as one of the TOP 150 places to work in health care for 2024! These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.

Food Service team members provide extraordinary service for patients, visitors and employees. The Food Service Department is made up of a diverse and inclusive team. As a member of our team, you will work with exceptional leaders that will support your development and growth within our organization. Banner offers free uniforms including two pair of shoes yearly, 20% discount on food! As a Senior Food Service Worker, you will feel welcomed, appreciated and part of a family immediately your first day! You will have an opportunity to work with a well-established culinary team and grow your career at Banner Health! You will work in one of the Cafés helping prep food, stock, serve and ring out customers similar to a Barista. If you have food service background, enjoy providing premier customer service and consider yourself a true team player, then this might be the ideal fit for you! This is a full time position and schedule may include day or evening shifts. Shifts generally run 8 hours and may fall between 5:00am - 8:00pm. Weekend and holiday rotations are required in this role. Plus you will enjoy an additional $1/hour flat rate weekend shift differential and an additional 18% night shift differential for hours after 7pm (if or when applicable).

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

Position Summary

This position plans daily food production for assigned areas and produces all food items based on information obtained from café menus, catering requests and any other approved source. This position also performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

Core Functions

• Plans food production timing and quantities. In the event of shortage, determines menu substitutions. Minimizes food waste with appropriate planning and tracking. Records food shortages and excess quantities in accordance with department procedure. May take inventories of all food products and settle catering and interdepartmental food charges in computer program.
• Prepares all food items according to standardized recipes. Adjusts recipe quantities for correct yields. Notifies supervisor of any problems relating to production.
• Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed.
• Accurately records all sales in the Point of Sale System; transacts payments with customers. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility. Runs reports to analyze sales and cash accuracy.
• Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates. Checks and logs food and equipment temperatures and reports any problems to the supervisor. Reads thermometers and follows safety requirements.
• Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times. Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
• May also provider full-range of catering/special event services.

This positions works under general supervision and possesses a strong knowledge in cooking and food preparation skills and possesses the ability to resolve complex issues autonomously. This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact. This position must also function effectively in the absence of direct supervision, demonstrating good judgment.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Must be able to learn food handling regulations and pass certification tests as required. This position requires the knowledge and abilities in upscale food production normally acquired with two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications. This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. This position also requires the ability to function autonomously, exercising good judgment and organizational skills.

Preferred Qualifications

Additional related education and/or experience preferred.