Senior Ccaas/ucaas Engineer

Senior Telecom CCaaS Engineer

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

What We're Looking For

We are seeking a Senior Telecom CCaaS Engineer with deep expertise in cloud contact center platforms and a passion for AI-driven automation. In this role, you will architect, implement, and optimize our CCaaS and UCaaS environments to support Datavant's vision of intelligent, self-service–driven customer interactions. You will collaborate across engineering, product, and operations teams to design scalable, resilient, and future-proof solutions that put AI at the core of the agent and customer experience.

What You Will Do

• Design, configure, and manage CCaaS solutions (such as: Nice CXone Five9, Genesys, Amazon Connect, or equivalent) to meet evolving business needs.
• Assist with advanced and day-to-day activities related to our UCaaS solutions (such as Ring Central, 8x8, MS Teams)
• Drive the integration of AI-powered automation and agentic workflows into contact center platforms.
• Lead development and management of APIs to enable seamless data flow across systems.
• Collaborate with cross-functional teams to deliver omnichannel solutions with a focus on customer experience.
• Implement and maintain workforce management (WFM) tools and strategies.
• Develop robust reporting and analytics dashboards using Power BI, Tableau, Snowflake, or similar tools.
• Ensure system reliability, scalability, and compliance with security and privacy standards.
• Mentor junior engineers and serve as a subject matter expert in CCaaS and AI automation.

What You Need to Succeed

7+ years of hands-on experience with cloud contact center platforms (Five9, Genesys, NICE, or similar).
Proven track record in designing and deploying CCaaS integrations and automation workflows.
Strong proficiency in API functionality, development, and integration.
Familiarity with AI-driven agentic systems, conversational AI, and automation frameworks.
Experience with WFM systems and contact center optimization.
Advanced knowledge of reporting/analytics tools (Power BI, Tableau).
AWS certifications strongly preferred; experience with other cloud platforms is a plus.
Excellent communication, problem-solving, and cross-team collaboration skills.
Ability to thrive in a fast-paced, technology-first environment with minimal supervision.

What We Offer

Be part of a forward-looking technology team driving an agentic agent transformation.
100% remote work with flexible collaboration.
Opportunity to work on innovative AI automation in a high-impact industry.
Collaborative culture with strong emphasis on innovation, growth, and impact.
Strong leadership with unified direction