Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist provides essential support to the Sales Team by managing customer communications, processing orders, and maintaining accurate sales-related databases. This role includes resolving customer issues, assisting with reporting and KPIs, maintaining installation records, and analyzing trends to identify areas for improvement. Additionally, the Sales Support Specialist collaborates with Territory Sales Managers, remains informed about new product launches, and recommends enhancements to the installation processes. The goal is to enhance customer experience, strengthen customer relationships, and meet installation goals.

Responsibilities:

• Resolve customer issues related to orders, account status, and service concerns.
• Assist Regional and Territory Sales Managers with KPI tracking and reporting.
• Liaise with TSMs & RSMs to verify Purchase Order accuracy and create corresponding Sales Orders on time.
• Stay updated on product and feature launches to ensure sales documentation reflects accurate offerings.
• Review pending orders and installation requirements; confirm customer requests and data accuracy.
• Take full ownership of sales orders from P.O. receipt to S.O. creation.
• Follow the installation checklist and contribute to process improvement initiatives.
• Ensure compliance with departmental ISO 9001 standards and company quality policy.
• Submit daily timecards accurately and on time.
• Ensure installation templates, required documentation, and field service rep assignments are accurate in the installation calendar.
• Perform other duties as assigned.

Detailed Functions:

• Data Entry & CRM Management
• Quoting & Pricing Support
• Order Processing
• Customer Communication
• Inventory Management
• Documentation & Record-Keeping
• Training & Development
• Scheduling

Qualifications:

• Minimum of 2 years experience in administrative support or inside/tele-sales.
• High school diploma or equivalent required; bachelors degree in business or related field preferred.
• Advanced proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred).
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy in data entry and documentation.
• Collaborative team player committed to delivering outstanding customer service.

Competency:

• Self-Motivation
• Effective Communication
• Relationship Management
• Personal Accountability & Professionalism
• Time Management

Physical Demands:

This is a physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing and talking. May exert up to 50 pounds of force frequently, and up to 20 pounds of force constantly.