Regional Volunteer Services Officer

Join The American Red Cross

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This position is not eligible for relocation assistance. The candidate must reside no more than 45 minutes from the Phoenix AZ chapter office.

Key Responsibilities

The Regional Volunteer Services Officer plays a critical role in ensuring the American Red Cross has a strong, diverse, and engaged volunteer workforce to deliver our humanitarian mission. This position requires a leader who understands the unique demographics of our region, anticipates volunteer needs across all lines of service, and uses innovative strategies to recruit, retain, and engage volunteers from every community we serve. The RVSO oversees all efforts and activities related to volunteer programs and services to ensure sufficient numbers of volunteers are available to meet operational needs and organizational objectives. This includes strengthening and growing programs within resource constraints, directing and supporting staff and volunteers, and ensuring continuity and excellence in volunteer engagement. The RVSO serves as a subject-matter expert (SME) for volunteer services, implementing strategy, managing processes, cultivating relationships, and ensuring coordinated outreach and partnerships both internally and externally.

Minimum Qualifications

Education: Bachelor's degree required. Experience: Minimum 5 years of related experience. Management Experience: Minimum of 3 years of supervisory or management experience. Skills & Abilities: Strong organizational and leadership skills. Ability to manage multiple priorities, analyze problems, and implement solutions effectively. Excellent interpersonal, oral, and written communication skills, including training and presentation abilities. Proven ability to work independently while motivating a high-performing team.

Additional Competencies

Digital Fluency: Skilled in social media and emerging communication trends, including newsletters, event page design, and recruitment content strategies. Ability to rapidly disseminate critical information during emergencies. Language Skills: Proficiency in English and Spanish preferred to meet the communication needs of our diverse region. Community Awareness: Demonstrated ability to engage with diverse communities, creatively address language barriers, and foster inclusive volunteer opportunities that reflect the demographics of the region.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Benefits For You

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans; Health Spending Accounts & Flexible Spending Accounts; PTO: Starting at 15 days a year; based on type of job and tenure; Holidays: 11 paid holidays comprised of six core holidays and five floating holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance; Disability and Insurance: Short + Long Term; Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.