Patient Services Representative - Remote Eligible

Patient Services Representative – 100% Remote

Are you a customer service superstar with a passion for healthcare? Join our remote call center team as a Patient Services Representative, where you'll be the first point of contact for patients scheduling appointments and seeking support. This is your chance to make a real difference in people's lives—all from the comfort of your home!

What You'll Do:

• Handle 50–55 inbound calls daily, primarily for appointment scheduling
• Resolve patient inquiries and coordinate services across multiple clinics
• Update patient demographics and insurance details
• Educate patients on scheduling, lab results, and forms
• Deliver exceptional service while multitasking across systems and markets
• Meet performance standards for quality, productivity, and schedule adherence

What You Bring:

Must-Have Skills:

• 1+ years of call center and customer service experience
• Strong phone etiquette and empathy in healthcare settings
• Computer literacy and ability to navigate multiple systems
• Familiarity with Microsoft Office and medical terminology
• Ability to type 30+ WPM and multitask effectively

Nice-to-Have Skills:

• Experience with Epic, EMR/EHR systems, Salesforce
• Knowledge of patient scheduling, Medicare, and insurance processes
• Bilingual in English and Spanish

Schedule & Training:

Full-time (40 hours/week)

• Mondays & Tuesdays: 9-hour shifts (option to extend to 10 hours)
• Fridays: 6-hour shift
• Remaining weekdays: 8-hour shifts

Training: 3–4 weeks, on-camera and fully engaged

• Includes system, market, and live call practice
• Training hours: 8-hour shifts between 7AM–8PM EST

Remote Requirements:

• High-speed internet (50+ Mbps download / 25+ Mbps upload)
• Hardwired connection required (no Wi-Fi)
• Quiet work environment

Why You'll Love This Role:

• 100% remote flexibility
• Opportunity to go permanent based on performance
• Supportive team environment with growth potential
• Make a real impact in patient care every day

Pay and Benefits:

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Aug 22, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.