Patient Services Rep

Patient Service Representative

The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to:

• Collecting and updating demographics and insurance information
• Verification of health plan eligibility
• Taking complete and accurate messages
• Scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system
• Assist with referrals and authorizations

MUST RESIDE IN ARIZONA, NEVADA, OR TEXAS

Job Requirements

• Minimum: MUST RESIDE IN AZ, NV, OR TX High School Diploma or GED Experience with computer systems, including web based applications
• Preferred: One (1) year of higher education, come college Experience in a patient-focused healthcare environment One (1) year experience in high volume multichannel contact center

Where You'll Work

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

Pay Range $18.00 - $19.60 /hour We are an equal opportunity/affirmative action employer.