Patient Services Assistant

Patient Services Assistant

Northern Arizona University

About the Department/College: Campus Health serves as an integrated care clinic, providing services including comprehensive primary medical care, lab services, immunizations, same-day appointments for urgent concerns, psychiatric services, behavioral health, physical therapy, and counseling services.

About the Position: Acts as the first point of contact for Campus Health Services, accurately checking in patients, gathering demographic and insurance info, verifying coverage, collecting payments, scheduling/managing appointments, explaining paperwork (consents), and inputting data into electronic systems, all while ensuring confidentiality (HIPAA) and providing excellent customer service in a fast-paced medical setting. Key duties focus on administrative accuracy, patient interaction, and technical data entry, requiring strong communication and organizational skills.

Responsibilities Include:

• 55% - Patient Registration - Schedule patient appointments for Campus Health Services.
• Assist patients with check-in and completing appropriate paperwork.
• Update confidential patient information. Verify accuracy of patient\'s insurance information and entering in patient chart.
• Enrolling students into Louie Care and Student health insurance.
• Assist patients with check-out and appropriate payment. Assist in scheduling patients who may be walking-in for a same-day appointments or urgent care clinic.
• 35% - Customer Service - Maintain superior customer service skills.
• Screen telephone calls for Campus Health Services to include documenting accurately messages in the electronic health record.
• Receiving and posting payments. Provide parking access to patients. Handle customer queries.
• 5% - Other Administrative duties - Receive, sort and distribute mail.
• Receive, sort and distribute incoming faxes.
• Responsible for maintenance of office equipment.
• Provide support to staff as directed.
• 5% - Other - Other duties as assigned.

Minimum Qualifications: Requires a high school degree. A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications: Two years of increasingly responsible office/administrative experience. Experience in a medical setting.

Knowledge, Skills, & Abilities:

• Knowledge of standard office policies and procedures.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Records maintenance.
• Develops and maintains good working relationships.
• Proficient in English composition, grammar, spelling and punctuation, and basic math.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Operates a variety of office machines including personal computers, telephones and copiers.
• Problem-solving and organizational capabilities.
• Communicates effectively.
• Provides excellent customer service.
• Balances competing priorities.

Compensation: Budgeted salary is $40,000. Annual salary commensurate with candidate\'s qualifications and related experience.

Pre-Employment Check: Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees\' right to work in the United States. This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report: Each year Northern