Patient Financial Services Representative

Job Opportunity at Banner Health

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives – and your own? If so, this could be the perfect opportunity for you. As a PFS Rep on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Clinic is located at 1441 N. 12th St, near 12th St and McDowell in Phoenix.

As a valued and respected BSS Staffing Services team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible schedules (select positions)
• Fewer shifts cancelled
• Weekly pay
• 403(b) pre-tax retirement
• Employee assistance program
• Employee wellness program
• Discount entertainment tickets
• Restaurant/shopping discounts
• Auto purchase plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Must have availability to work Monday-Friday, typically 8am-5pm, can be flexible with days and hours. Please note these are not full time benefitted positions.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

Position Summary

This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

Core Functions

1. Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentiality of all information. May acquire and maintain physician preference information and staff roster.
2. Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of the procedure, when necessary.
3. Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases.
4. Enters physician's orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.
5. Conducts charge management audits for assigned area. Reconciles charge packet information with the audit. Identifies missed or incorrect charges and corrects when appropriate.
6. Acts as a receptionist to assigned unit; answers phones, relays message. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff. Records and types minutes of staff meetings, when required. Prepares and distributes staff call roster each month.
7. Enters facility work orders and supply orders when required by assigned department. Requests repairs/maintenance for business machines in the department. Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
8. This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area. Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required. Also requires knowledge of payor contract terms and processes. Must possess excellent organizational skills, as well as effective human relations and communication skills. Requires effective teamworking skills and the ability to meet deadlines and productivity standards. The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems. Must possess the ability to maintain accurate statistical records, gather data, and produce reports. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability