Mortgage Customer Service Representative

Mortgage Customer Service Representative

Kickstart your career in customer experience! Join TEKsystems as a Customer Service Representative and become the voice that guides our customers through the loan process with confidence and care.

What you'll do:

• Be the first point of contact for customers after their licensed loan officer discussion
• Answer 40-50 inbound calls and texts with professionalism and empathy
• Perform data entry and validation to keep things running smoothly
• Collaborate with internal teams to resolve issues and move loans forward
• Respond to emails, chats, and calls from customers and authorized third parties

Embody our core values and contribute to a culture of excellence.

Why you'll love it here:

• Entry-level opportunity with room to grow
• Supportive team and training provided
• Make a real impact on people’s financial journeys

If you're passionate about customer service and thrive in a call center environment, we want to hear from you!

Pay and benefits:

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully onsite position in Phoenix, AZ.

Application Deadline:

This position is anticipated to close on Nov 5, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.